We use Zendesk, our ticket system is settled

Zendesk covers messaging + email; voice is an extra module. 361 Channel Manager brings 8 families / 44 channel adapters: text, voice (Asterisk, 3CX, Bulutfon, Twilio), video, social, push, IoT and federation — one inbox for everything.

Our call center runs on Genesys/Twilio Flex

Keep the infrastructure. 361 adds what they sell as premium modules: mid-call sentiment, coaching, call summaries — plus AI answers that see the customer's real record under RLS.

We opened WhatsApp via official Business API

361 offers a triple engine: official Cloud API AND a zero-cost QR-paired web engine (including history sync) + an anti-ban layer (DB-backed daily quota, jitter, reply-ratio guardian). Flexibility Meta alone cannot give.

361 vs Zendesk / Genesys — Comparison

When Do Customers Mention This Competitor?

"We use Zendesk/Intercom, our ticket system is settled."
"Our call center is on Genesys/Twilio Flex."
"We opened our WhatsApp line via official Business API through a CPaaS."
The CX manager is happy with the current helpdesk; IT uses the "transition risk" argument.

Side-by-Side Comparison

Axis	Zendesk / Intercom / Genesys / Twilio Flex	361 Channel Manager
Channel breadth	Messaging + email; voice is an extra module/separate product	8 families / 44 channel adapters: text (WhatsApp, Telegram, Slack, Teams, SMS…), voice (Asterisk, 3CX, Bulutfon, Twilio), video (Zoom, Teams, Meet), social, push, IoT/MQTT, federation
WhatsApp	Official Business API only (Meta approval + per-conversation fees)	Triple engine: official Cloud API and zero-cost QR-paired web engine (history sync included) + anti-ban layer (DB-backed daily quota, jitter, reply-ratio guardian)
SMS	Locked to one CPaaS (mostly Twilio)	12 gateways in a plugin model — 8 domestic TR gateways included; İYS compliance gate on every outbound
AI answers	Extra paid bot layer	The platform's own agent/crew runtime; sees the customer's real record under RLS
Live call intelligence	Premium separate module (e.g., agent-assist license)	Mid-call sentiment + coaching + call summary built-in
Record context	Customer card inside the helpdesk only	Full 360°: orders, invoices, production, contracts — the agent sees everything, RLS-scoped

Objection Handling

Objection	Response
"Transition risk scares us"	Run channels in parallel: 361 reads from the same channels, you switch queues gradually — no big-bang migration.
"Our agents know Zendesk"	The inbox is familiar: one queue, same workflows. The upgrade is context and AI answers, not a new habit.
"Voice is special"	361 does not replace your PBX — it connects to it (Asterisk, 3CX, Bulutfon, Twilio) and adds the intelligence layer.

See 361 on your own data

Connect one channel and watch AI answer with real context — 2-week free POC.

2-Week Free POC →

361 AI Platform vs Geleneksel Yazılımlar

When Do Customers Mention This Competitor?

Side-by-Side Comparison

Objection Handling

See 361 on your own data