Email Arrives → AI Starts the Process Automatically: Email Trigger Service

In the enterprise world, the vast majority of daily workflows still run on email. Supplier orders, customer complaints, bank notifications, customs approvals — all of it arrives by email. 361's Email Trigger Service turns those emails into automatic actions.

How Does It Work?

It continuously monitors your mailbox over IMAP/POP3. When a new email arrives, AI classifies it and launches the appropriate action automatically.

Logistics: Order Emails

A retail chain receiving daily order confirmations from 50+ suppliers. Before: open the emails, copy into Excel, enter into the system, notify the warehouse — 1 hour 10 minutes every day. With 361: 0 minutes. The AI detects the email automatically, creates the order, and notifies the warehouse team.

Finance: Invoice Processing

A manufacturing company receiving 300+ supplier invoices per month. Email arrives → the PDF attachment is detected → Document AI reads the invoice → the supplier is matched → any discrepancy raises an alert → the approval flow begins. 40 hours saved per month.

Support: Complaint Management

A services company receiving 20-30 customer emails a day. The AI runs sentiment analysis: negative + urgent → high-priority ticket + escalation to a manager. Neutral information request → automatic reply. Average response time: 4 hours → 30 seconds.

Security

Multi-layer protection (4 detectors + pipeline + audit trail): PII masking, KVKK compliance, TLS encryption, RBAC authorization. Email attachments are processed too: PDF (OCR), Excel/CSV (import), images (visual analysis).

4 Triggers + the Email Trigger

The email trigger complements 361's 4 trigger types (manual, scheduled, webhook, entity event). Working together, they fully automate even complex business workflows.