Agent (AI worker)
A digital worker that takes on a specific job: software that reads invoices, prepares quotes or writes reports.
Where in the product? →Glossary · 26 terms
Technical terms
in plain English
Conversations about artificial intelligence turn into jargon fast. Here is every term you will meet in 361, explained in everyday language, along with where it actually helps you in the product.
AI layer
An intelligent layer installed on top of your existing software. It does not touch or change the system beneath it; it only adds intelligence on top.
Where in the product? →AI Operating System
The artificial intelligence hub of your business. Like the operating system on your phone: it runs the applications (the solutions), and you install what you need.
Where in the product? →Audit trail
A record of who did what and when. Kept in a form that cannot be altered afterwards.
Where in the product? →Autonomous Enterprise
The maturity level where a steadily larger share of the work runs by itself — first with human approval, then under human supervision.
Where in the product? →Channel adapter
The connector that plugs into communication channels such as WhatsApp, e-mail, SMS and the call centre. 361 has 44 adapters across 8 families.
Where in the product? →Crew (AI team)
Several AI workers dividing the labour on the same job. One gathers the data, one analyses it, one writes it up.
Where in the product? →Deployment (deploy)
Installing a solution and bringing it into working order.
Where in the product? →Entity-Native AI
The AI knows your database by heart: "customer", "order" and "invoice" are not table names to it but concepts with meaning. No translator in between.
Where in the product? →Guardrail (safety filter)
The filter in front of the AI: it masks personal data, catches fabricated answers, blocks malicious instructions and stops the run when the budget is exceeded.
Where in the product? →Hallucination control
A check against the AI making things up: every numeric answer is compared against your actual records.
Where in the product? →Knowledge base (RAG)
Your company memory. The AI reads the documents you upload; when you ask a question it answers from them and shows the source — it does not invent.
Where in the product? →Liquid Platform
An architecture that takes the shape of your organisation's mould: you cast the mould, the system conforms to it.
Where in the product? →MCP server
The common power socket of the AI world. External AI tools connect to your enterprise data through this standard connection — with permission and on the record.
Where in the product? →Model / provider
The model is the artificial intelligence engine that produces the answer; the provider is the company that offers it. 361 works with 17 providers, so you are never tied to a single brand.
Where in the product? →Module
A ready-made application piece covering a specific business area (purchasing, budgeting, maintenance). 200+ ready modules are available.
Where in the product? →On-prem / air-gap
Running the system on your own server, without an internet connection if you wish. Your data never leaves the building.
Where in the product? →Orchestration
The working order of several AIs: reaching the most accurate answer in sequence, under a conductor, by voting or by debating.
Where in the product? →PII masking
Automatically hiding personal information such as national ID numbers, phone numbers and IBANs before it reaches the AI.
Where in the product? →POC (pilot study)
A free two-week trial run with your own data before you buy. If you decide not to continue, the connections are removed and your system stays exactly as it was.
Where in the product? →Prompt injection (smuggled instructions)
Instructions hidden inside a document or e-mail to trick the AI. 361 recognises and blocks them.
Where in the product? →Row-level security (RLS)
Everyone sees only the records they are authorised to see — the AI included. A record you cannot see, the AI cannot see either.
Where in the product? →RPA (robotic hands)
A robot that performs the clicking and form-filling work you would otherwise do on screen.
Where in the product? →Singularity (Tekillik)
The same person not existing as five separate records in five separate systems. One person = one record.
Where in the product? →State machine
The approval flow chart: which step a document is at, who holds it and how long it has been waiting is clear at any moment.
Where in the product? →Token
The unit the AI measures text in; usage cost is calculated from it. With a local model there is no per-transaction charge.
Where in the product? →This term is not in the glossary. Try the FAQ or ask us directly.